FAQ
Orders
How can I place an order?
Browse our products, add your chosen items to your cart, and complete checkout using one of the available payment methods.
Can I cancel my order?
You may request to cancel your order before it has been dispatched. Please contact us as soon as possible at infos@greenpatchgarden.co.uk. Cancellation cannot be guaranteed once your order has been dispatched.
Shipping and Delivery
Where do you ship?
We currently ship to destinations within the United Kingdom only.
How much does shipping cost?
We offer free shipping on all orders within the United Kingdom.
How long does delivery take?
Orders are dispatched on the next working day. After dispatch, estimated carrier transit time is 1–3 working days. The estimated total delivery time is 2–4 working days. These are estimates, not guaranteed delivery dates.
Will I receive tracking information?
Once your order has been fulfilled and tracking information becomes available, we will send your tracking details to the email address provided at checkout. Please check your inbox and spam or junk folder. If you have not received your tracking information, contact us at infos@greenpatchgarden.co.uk.
Our Products
Can feeders and bird baths stay outside all year?
Yes. Our feeders and bird baths are made from weather-resistant resin, cast iron or metal for outdoor use. Clean them regularly and empty standing water in freezing weather.
Which birds will they attract?
Our feeders and baths are sized for small garden birds such as robins, finches, sparrows and tits.
Returns, Exchanges and Refunds
What is your return window?
You may request a return within 30 days of delivery. Products should be in new condition. If your product arrives defective, damaged, or incorrect, please contact us for assistance.
Do you accept exchanges?
Yes, exchanges are accepted. Please contact our customer service team before sending an item back so we can provide return instructions.
Do I have to pay for return shipping?
No. Return shipping is free. We provide a return label that you can download and print. There is no restocking fee.
How do I start a return?
Email infos@greenpatchgarden.co.uk with your order details and the reason for your return. Please wait for return instructions before sending your item.
When will I receive my refund?
Once your returned item has been received and your return approved, your refund will be processed within 7 working days to your original payment method. Your bank or payment provider may require additional time for the refund to appear in your account.
Payments
Which payment methods do you accept?
The options shown at checkout can include Visa, Mastercard and American Express cards, Shop Pay, Apple Pay and Google Pay. Available options may depend on your device, browser, location, and payment eligibility.
What currency do you use?
All prices are displayed in pounds sterling (GBP). Your bank or payment provider may apply currency conversion rates or fees if your account uses another currency.
Contact Us
If you need help with an order, shipping, returns, exchanges, or payments, please contact us using the details below.
Email: infos@greenpatchgarden.co.uk
Phone: +44 7735 839265
Customer service hours: Monday–Friday, 9:00 AM–5:00 PM UK time (GMT/BST). Closed Saturday and Sunday.
